Shipping policy
Shipping & Delivery
We now ship internationally. Orders are typically processed and shipped within 1-2 business days to the address provided from our warehouse in California. During times of high volume, such as sales and holidays, please allow up to 5-7 business days for your order to ship.
Spilled Milk is able to provide free ground shipping via UPS for orders over $150+ USD within the continental United States and free shipping via UPS Worldwide Expedited over $250+ USD internationally. Shipping rates for all orders vary based on the destination country, package weight, and dimensions. Customers can view the shipping cost at checkout before completing their purchase.
A flat-rate shipping fee may apply to select oversized items and will be calculated at checkout. Please note that oversized items are not eligible toward the free shipping threshold.
Customs and Duties: International customers are responsible for any customs duties, taxes, or fees levied by their country's customs department. These charges will be displayed as line items in your cart at checkout. No additional duties will be collected upon delivery.
EU Customers: If you wish to exercise your statutory right of withdrawal, please complete our EU Withdrawal Form within the applicable withdrawal period. This right is available only where required under EU consumer protection laws.
Delivery window ETA's are provided in the checkout process. Please note these are just estimate's and can vary depending on where the package is delivering to. Have a question about delivery times or need it by a specific date, please email us at customercare@getspilledmilk.com and we can provide additional information as requested.
Delivery times for international orders depend on the destination. Typically, orders are delivered within 1-4 business days after UPS dispatch to the country it is going to, excluding any customs clearance delays.
Shipping Address Policy:
If there is a mistake in your delivery address, please send us an email to customercare@getspilledmilk.com as soon as possible. If our warehouse has not started processing your order, we will do our best to accommodate your request.
If your order has already been processed or is in transit, you are welcome to adjust the delivery address via the UPS tracking link provided in the shipping confirmation email sent to you.
We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If a package is returned to our warehouse due to an incorrect or incomplete shipping address, you will be refunded to your original payment method minus the $10 restocking fee. You will need to place a new order for the items. Please contact us at customercare@getspilledmilk.com for any further questions.
Oh no! If your package is lost, stolen, or damaged in transit, please file a claim directly with the shipping carrier. Spilled Milk is not responsible for packages that are delayed, lost, stolen, or damaged after they have been shipped.
If you experience a delay or issue with your shipment, we recommend contacting the shipping carrier as soon as possible. Unfortunately, if your tracking shows your package as delivered but you have not received it, we are unable to file a theft claim on your behalf. There are no exceptions to this policy.
Please do not initiate a chargeback while your shipment is being investigated. Chargebacks do not expedite the claims process and may delay the resolution of your order or any applicable refund. We recommend working directly with the shipping carrier and our Customer Care team so we can assist you as quickly as possible.
Shipping Methods:
Packages shipped via standard shipping will ship UPS Ground Saver. We are not responsible for delays caused by UPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind weather related delays are always a possibility.
Please note, packages shipped via upgraded shipping are still subject to our normal processing times.
Please see below for more information about our shipping options and transit times:
- UPS Next Day Air: once shipped, your order should arrive within the next business day after it has been shipped (Monday-Friday)
- UPS 2nd Day Air: once shipped, your order should arrive within 2 business days (Monday-Friday)
- UPS Ground: once shipped, your order should arrive within 5 business days (Monday-Friday)
-All international orders are shipped via UPS Worldwide Expedited or UPS Standard. Estimated delivery times are provided in the checkout process.