Shipping & Delivery FAQs

Last updated

Our shipping policy was last updated on 12/6/2023

Holiday Shipping Details

Due to the busy holiday season, please allow up to 3-5 business days for order processing + shipping.

To make it for the big day by December 23rd, please use the recommended dates below.

USPS® holiday shipping deadlines for contiguous US (lower 48 states)

USPS Ground Advantage™: Saturday, December 16

First-Class® Mail: Saturday, December 16

Priority Mail®: Monday, December 18

Priority Mail Express®: Wednesday, December 20

USPS® holiday shipping deadlines for Alaska and Hawaii

USPS Ground Advantage™: Saturday, December 16

First-Class® Mail: Saturday, December 16

Priority Mail®: Monday, December 18 (Alaska), Saturday, December 16 (Hawaii)

Priority Mail Express®: Wednesday, December 20

USPS® holiday shipping deadlines for Canada

Priority Mail International Service: Wednesday, December 6

Priority Mail Express International Service: Saturday, December 16

UPS recommended last days for shipping

UPS® ground shipping: Check ups.com/ctc for details

UPS 3 Day Select®: December 19

UPS 2nd Day Air® services: December 20 (December 21 with Saturday delivery options)

UPS Next Day Air® services: December 21 (December 22 with Saturday delivery options) 

US to Canada and Mexico

UPS® Standard services (from the 48 contiguous states only): Check ups.com/ctc for details

UPS Worldwide Expedited®: December 19

UPS Worldwide Express® services: December 20 

Where do you ship?

We currently ship to all U.S. domestic states and Canada.

We ship directly from our warehouse in California, and carry vendors from all over the world. We try to include as much information as possible in the item description, but are always happy to answer any specific questions you may have, especially related to sizing.

How much will shipping cost?

Spilled Milk is able to provide flat rate shipping options to all U.S. states and Canada. Domestic ground shipping is free for all Continental U.S. orders $50+ USD and free for all International orders $150+ USD.

We do offer expedited shipping rates which will be listed in the shipping options section of the checkout process. The customer will be responsible for expedited shipping costs if selected at checkout.

Please note international customers are responsible for all additional duties, taxes and related custom charges and are not included in your order's total. Please review Canada's regulations before completing your purchase.

All international orders are final sale and cannot be returned.

What are your delivery times?

Orders are typically shipped within 1-2 business days to the address provided. During times of high volume, such as sales and holidays, please allow up to 5-7 business days for your order to ship.

When shipping with USPS to Canada, please note Canadian orders are consolidated and shipped to our retail partners in Canada. Your Canada Post tracking number will become active once your order is picked up by Canada Post anywhere from 3 to 7 business days after your order is shipped from our U.S. warehouse. Orders shipped with UPS, will be shipped directly from our U.S. warehouse via UPS.

My package was lost, stolen or damaged!

Oh no! Please file a claim with the shipping carrier. Spilled Milk is not responsible for packages delayed or lost/stolen in transit. If you experience a delay or issue with your shipment, please contact the courier. Unfortunately, if your package shows as delivered but you have not received it, we are unable to file a theft claim on your
behalf.

What shipping providers do you use?

Packages shipped via standard shipping may ship USPS Ground Advantage or UPS ground. We are not responsible for delays caused by the postal system or UPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind weather related delays are always a possibility.

Please note, packages shipped via upgraded shipping are still subject to our normal processing times.

Please see below for more information about our shipping options and transit times:

- UPS 2nd Day Air: once shipped, your order should arrive within 2 business days (Monday-Friday)

- UPS Ground: once shipped, your order should arrive within 5 business days (Monday-Friday)

- USPS Priority Mail Express: once shipped, your order should arrive within 2 business days (Monday-Friday)

- USPS Priority Mail: once shipped, your order should arrive within 3 business days (Monday-Friday)

- USPS Ground Advantage: once shipped, your order should arrive within 5 business days (Monday-Friday)

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