Shipping & Delivery FAQs
Where do you ship?
We are now able to ship internationally. All orders ship directly from our warehouse in California.
How much will shipping cost?
Spilled Milk is able to provide free ground shipping via USPS for orders over $100+ USD within the continental United States and free shipping via DHL over $250+ USD internationally.
Shipping rates for all orders vary based on the destination country, package weight, and dimensions. Customers can view the shipping cost at checkout before completing their purchase.
Customs + Duties
International customers are responsible for any customs duties, taxes, or fees levied by their country's customs department. These charges are not included in the shipping cost and are the sole responsibility of the customer. A breakdown of these fees are provided in the cart at checkout.
What are your delivery times?
Orders are typically processed and shipped within 1-2 business days to the address provided. During times of high volume, such as sales and holidays, please allow up to 5-7 business days for your order to ship.
Delivery window ETA's are provided in the checkout process. Please note these are just estimate's and can vary depending on where the package is delivering to.
Have a question about delivery times or need it by a specific date, please email us at hello@getspilledmilk.com and we can provide additional information as requested.
Delivery times for international orders depend on the destination. Typically, orders are delivered within 1-4 business days after DHL dispatch to the country it is going to, excluding any customs clearance delays.
My package was lost, stolen or damaged!
Oh no! Please file a claim with the shipping carrier. Spilled Milk is not responsible for packages delayed or lost/stolen in transit. If you experience a delay or issue with your shipment, please contact the courier. Unfortunately, if your package shows as delivered but you have not received it, we are unable to file a theft claim on your
behalf.
What shipping providers do you use?
Packages shipped via standard shipping may ship USPS Ground Advantage or UPS ground. We are not responsible for delays caused by the postal system or UPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind weather related delays are always a possibility.
Please note, packages shipped via upgraded shipping are still subject to our normal processing times.
Please see below for more information about our shipping options and transit times:
- UPS 2nd Day Air: once shipped, your order should arrive within 2 business days (Monday-Friday)
- UPS Ground: once shipped, your order should arrive within 5 business days (Monday-Friday)
- USPS Priority Mail Express: once shipped, your order should arrive within 2 business days (Monday-Friday)
- USPS Priority Mail: once shipped, your order should arrive within 3 business days (Monday-Friday)
- USPS Ground Advantage: once shipped, your order should arrive within 5 business days (Monday-Friday)
-All international orders are shipped via DHL. Estimated delivery times are provided in the checkout process.
Holiday Shipping Details
Due to the busy holiday season, please allow up to 3-5 business days for order processing + shipping.
To make it for the big day by December 23rd, please use the recommended dates below.
USPS® holiday shipping deadlines for contiguous US (lower 48 states)
USPS Ground Advantage™: Saturday, December 16
First-Class® Mail: Saturday, December 16
Priority Mail®: Monday, December 18
Priority Mail Express®: Wednesday, December 20
USPS® holiday shipping deadlines for Alaska and Hawaii
USPS Ground Advantage™: Saturday, December 16
First-Class® Mail: Saturday, December 16
Priority Mail®: Monday, December 18 (Alaska), Saturday, December 16 (Hawaii)
Priority Mail Express®: Wednesday, December 20
USPS® holiday shipping deadlines for Canada
Priority Mail International Service: Wednesday, December 6
Priority Mail Express International Service: Saturday, December 16
UPS recommended last days for shipping
UPS® ground shipping: Check ups.com/ctc for details
UPS 3 Day Select®: December 19
UPS 2nd Day Air® services: December 20 (December 21 with Saturday delivery options)
UPS Next Day Air® services: December 21 (December 22 with Saturday delivery options)
US to Canada and Mexico
UPS® Standard services (from the 48 contiguous states only): Check ups.com/ctc for details
UPS Worldwide Expedited®: December 19
UPS Worldwide Express® services: December 20