Returns, Refunds & Exchanges FAQs

Last updated

This section was last updated 11/14/2023

How do I return my product?

To initiate a return, please click here to visit our return portal. Follow the instructions to create an account to request a return.

What is your return policy?

Returns can be refunded to the original method of payment.

For all returns requesting a refund to the original payment method, there is a flat rate $10 processing/restocking fee that is deducted from the amount refunded to you. This fee is waived if you wish to purchase something else or a different size. Please email us at hello@getspilledmilk.com for help.

All international orders are final sale.

A return must be requested within 30 days from the date marked delivered, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed on that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.

Certain items are marked as not refundable and are not eligible for returns (ie. All Sale items, Pre-loved items, gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return. Items sent back to us without first requesting a return will not be accepted.

Can I exchange?

Unfortunately, we aren't able to make exchanges; please reach out for a return label for the item you wish to send back and place the new order separately. We are happy to waive the $10 restocking fee.

What if my gifted order didn't work out?

If you would like to return an item that was gifted to you, we can issue you a gift card credit. Please email us at hello@getspilledmilk.com

I am expecting a refund. How long does this take?

Please allow 6-12 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

Received a damaged or the wrong item(s)?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send us an email at hello@getspilledmilk.com with the Customer Name and Order # included.

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